Originally Posted by oneredstar
I went and read through your experience with Master Lock. Sounds like the customer service really sucks.
Like you wouldn't believe. I was communicating with Kryptonite at the same time and they treated me SO much better. This was at the height of the problem. They actually got EXTRA people to man the phones.
Originally Posted by oneredstar
And as I said I have never had my cuff lock defeated. I hope it never happens and I will probably end up getting a new lock later this year, but so far so good, and I consider 4 years pretty good in my city.
The ONLY thing the Cuffs have going for them is a slight intimidation factor due to the shape. (Crooks hate the look of handcuffs)
Originally Posted by wroomwroomoops
Thanks a LOT for that link, and your effort to right MasterLock's wrongs. I learned a lot reading that thread.
That's the reason I posted it back then, and brought it up now.
Originally Posted by mattface
WOW. that thread is 3 years old, and they are still selling those??? Weird.
Having read what I went through you're surprised? They wouldn't admit it was an issue back then, why should they deviate from the party line now?
Plus if the lock was opened you can't prove that you didn't leave it unlocked, or that it wasn't opened with a key thereby removing them from having to honor the warranty.
Back when I posted that thread the links vulnerability wasn't known (at least not widely), but it just goes to add to the craptastic nature of these locks. I still use mine, however only on my equally craptastic, and rarely used, Huffy beater, and to secure the cable on the trunk rack when we go somewhere with the good bikes.
Last edited by Raiyn; 05-24-07 at 04:59 PM.