Originally Posted by swisloc
i guess i just didn't think it was worth the time to ride my bike into manhattan to talk to them about it when i could fix them all in ten minutes at my apartment in brooklyn...anyway, the reason i didn't tell them imediately when picking up the bike is that i had to rush just to get there before they closed, and just paid the remainder on my bill and left, my mistake, i know...but still...
to dutret...i'm NOT surprised they are good at aesthetics, i'm just surprised that any shop that professes to be all about track bikes, would miss ANY adjustments, since track bikes need so few. but i do agree that the "pretentious" tag they get labelled with is completely unwaranted. they are really nice, and any pretention is toward the loads of LES hipsters that go in and out of there asking them assine questions, not towards anyone who is actually interested in doing business with them.
your problems could have been things that just went unnoticed by them during installation but would have been (and were) noticed by you on first ride. if that is the case then why would you leave the shop with such an investment and not give it a once over in store (and maybe a quick test ride outside) to make sure everything is as it should be? I don't know the people at trackstar but I bet that they wouldn't have minded adjusting those things for you even if they were about to close for the day.