Originally Posted by mailer
your problems could have been things that just went unnoticed by them during installation but would have been (and were) noticed by you on first ride. if that is the case then why would you leave the shop with such an investment and not give it a once over in store (and maybe a quick test ride outside) to make sure everything is as it should be? I don't know the people at trackstar but I bet that they wouldn't have minded adjusting those things for you even if they were about to close for the day.
The real question is why didn't THEY take it for a ride or if they did why didn't THEY notice?
Really I don't understand all of this "let the business make it right before you let others know of there incompetence" BS. If a shop is sloppy a shop is sloppy and while they may be able to fix your specific problem what about the noob who gets a loose headset but doesn't realize it? Maybe if he had heard about a few of the other problems from the shop he would have not purchased from them or would have been worried about the knocking he felt.
Sure everyone makes mistakes and one misaligned stem probably isn't reason to avoid a shop. That doesn't mean that it is OK as long as they are willing to correct their error or that it should be kept hush hush out of respect for thier accommodating yet possible incompetent mechanics.