Originally Posted by dutret
I despise the ethos of conspicuous consumption that surrounds that ****hole.
Have you ever been to trackstar? Because I don't really get the feeling that that's their ethos. The people who own it really really love bikes.
Really though this isn't about my disgust with trackstar or those associated with it but rather that I don't understand the "you can't complain till you've given them a chance to make it right" mentality of this board. If a shop does sloppy work it's good to know about it whether or not they are willing to fix their mistakes. Rational people will understand that one incident shouldn't be held against them but if every incident is suppressed there is no way to discover a trend.
I agree with this to a point, however there are plenty of people (the OP is NOT one of them) who complain loudly about absolutely nothing. Those people should really take the "issue" up with the shop/manufacturer before spouting off on a forum (For example, the "My Velocity rims failed!" thread about a guy who hit a car, or the "King Kog's quality sucks!" thread about a guy who bought a distressed-printed hoodie without knowing what distressed means).
In the case of this thread I think the OP had a right to post about his issues with trackstar in the way that he did.