Originally Posted by Aeroplane
Seriously guys, an out-of-line stem, and a loose hub? Those are the big complaints? I shudder to think about other grievances you air on the internet... "Went to Wendy's, my chicken sandwich came without mayo even though I specifically asked for mayo."
A loose hub should be a big complaint. It could easily trash the bearing surface or allow the axle to bend. All of the stuff combined suggests mechanic who didn't bother to ride the bike or give it a thorough check before it left the store.
As I said before letting things slip on rare occasions is human and not much should be inferred from one account. However if every single experience is kept secret there is no way to discover a pattern of sloppiness.