Originally Posted by swisloc

despite the simplicity of the problem and the ease of fixing, a loose hub is a loose hub, and when you are in the business of building and fixing bikes, this is poor performance and speaks to credibility, like it or not.

half of marketing yourself in business is doing your job correctly so pleased customers can send their friends, it's not just about making eye catching high end bikes, but about doing proper maintenance to ensure repeat customers. I know as an architect i am trying my hardest on even the smallest design jobs in hopes of a pleased client returning with a bigger project down the road. this is no different.