Originally Posted by swisloc
half of marketing yourself in business is doing your job correctly so pleased customers can send their friends, it's not just about making eye catching high end bikes, but about doing proper maintenance to ensure repeat customers. I know as an architect i am trying my hardest on even the smallest design jobs in hopes of a pleased client returning with a bigger project down the road. this is no different.
We hear your point, it just that it's being extracted from one customer experience. You could buy a complete bike from any shop in the country and find something wrong with each of them. Are they all crappy stores? Not likely. Sounds like you may have gotten a bad apple of work, and as bad apples go, that's a pretty ****ing good apple.
I'm glad you're an architect and that you try to do good work. Have you ever put out a drawing that had a typo on it?