Originally Posted by Aeroplane
Seriously guys, an out-of-line stem, and a loose hub? Those are the big complaints? I shudder to think about other grievances you air on the internet... "Went to Wendy's, my chicken sandwich came without mayo even though I specifically asked for mayo."
A loose hub is not the same thing as a crooked stem. One is easily noticed and can be easily and quickly adjusted by anyone with tools that pretty much everyone has. The other is a problem that many inexperienced riders wouldn't notice that could potentially lead to a ruined piece of equipment. I'm sure that the folks at Trackstar would be the first to tell you that a bike leaving their shop with a poorly adjusted hub is absolutely, 100% unacceptable under any circumstances. They're good folks, they run a good shop.