Originally Posted by dutret
I despise the ethos of conspicuous consumption that surrounds that ****hole.
Really though this isn't about my disgust with trackstar or those associated with it but rather that I don't understand the "you can't complain till you've given them a chance to make it right" mentality of this board. If a shop does sloppy work it's good to know about it whether or not they are willing to fix their mistakes. Rational people will understand that one incident shouldn't be held against them but if every incident is suppressed there is no way to discover a trend.
Who's the a-hole?
It takes so much hard work, and positive energy to build anything, a shop, a brand, yet it can be cut to pieces by a third parties negative energy.
Discussing companies service online has it's place, but using the forum as a
customer service sounding board, THEN acting on it, is ridiculous.
I can GUARANTEE if the said customer returned their bike to Trackstar, they would have remedied any issues immediately.