Originally Posted by mcatano
Did you read a different post than I did? The OP clearly said that he had no doubt that Trackstar would've fixed it had he taken it back but, given his circumstances, it was easier for him to simply do the work himself. The post was not particularly alarmist, it was full of positive feedback for the shop, and can't see how it could possibly be construed as someone screaming foul.
If we were tight bros (which would be fun, because you seem like a great dude), and you told me that you were going to take a bike to LBS X, and I had just gotten a bike built up there which they had given back to me with a fairly significant oversight that could lead to a wrecked hub, I would relay my experience to you in much the same way that the OP did. They gave me good service, they were friendly, they were helpful, they built me a great bike that came in under my budget, etc, but one of the hubs was poorly adjusted. You would probably say thanks and then make sure to give the bike a little bit of extra scrutiny before you walked out of the shop. You wouldn't berate me for screaming foul. What's the difference here?
catano! if that had been the case, i'd say, "jeez, you lazy bastard. why'd you let someone else build up your bike? i know you have tools." which is the usual line i take with all of my tight bros.
when i know they don't have tools, the line is the slightly different but essentially equivocal, "jeez, you lazy bastard. why didn't you just take everything over to times-up or come by my place and grab whatever tools you needed to do it yourself?"
i still read the post as a warning of minutae that a lot of new bikes built with non-custom pre-built wheels suffer from. when the cranks get a little loose in another couple of days--as is par for the course--i'll be waiting for another thread of happy-times.