Just to clarify, they didn't set the saddle height *by* having me put my feet on the ground. They just set it low enough that it just so *happened* I was able to put my feet there. The guy was setting the saddle height by looking at my feet on the pedals and the way my leg bends. I think that he just looked at it wrong - my baggy shorts may have confused him, he said. Anyway, I don't think he's totally incompetant. I'll find out later today when I go back in!