Originally Posted by TRaffic Jammer
Talk about a CSR that can think on his feet and deflect the angriest customers with legalese.
After law school I took a year off and worked at a computer shop and people would come in and talk smack, and I'd always play dumb. Then if they got under my nerves I would say "oh, well I once read this article in the Toronto Sun, and it said that according to the principal articulated in Boots Cash Chemists v. London Pharmaceutical Society...."