My experience with Bike Mart (Richardson location) has been mixed. The selection is the best I've seen, and it's convenient because it's only 5 miles away. The service, however, can be hit-or-miss. I'm not in the same boat as the previous poster who said he can never get service, on the contrary, I've generally had to say the usual "just looking" to browse on my own.

One day while browsing, I was in the apparel-side looking at shoes and I pick up the Shimano MT-40 just as a sales person walked over to me and flat out told me I didn't want those. First of all, I was just looking and had no intention of buying that day, and second how about asking me what my needs are (intended use, experience, budget, anything!) instead of telling me what I don't want. I have to wonder why it is on the salesfloor if they tell people out-right not to get it?

A few days later I went and bought the MT-40's for about $5 more at XL Cycles (in Plano, further away from me than RBM) and am perfectly happy with them. Sure, moutain bike shoes may look a little funny on a road bike, but I'm a bike commuter and like to have something I can walk in as well - and the RBM salesperson couldn't have known this because he didn't bother to ask (or give me a chance to offer it up).

I've personally had good experiences with their mechanics with a couple minor issues that they took care of right on the spot free of charge, so no problems there for me. Although, my brother, who bought his bike at RBM brought it in to get looked at after he dumped the bike on the drivetrain in a fall, got a little different service. When he dropped the bike off, along with taking care of some cosmetic issues, he simply asked if they could make sure the RD and shifting in general was working ok. He emphasized the fact that the chain had been rubbing the FD in a gear it really shouldn't have (not cross-chained) before the fall. No problem, they said. The next day, he called to see if it was ready (several hours after they said they would call him to tell him it was ready), and he asked the guy if the RD was working ok and everything, and instead of saying something like "yes" or "no" or "let me find out", he states "I'm sure it is" and leaves it at that. It seems to be working ok now, so that may have just been his way of saying "everything that leaves this shop is in sound mechanical condition", but it did somewhat rub the wrong way...

All-in-all, I think they are a decent shop, and no one can be perfect all the time. Sometimes, though, it doesn't hurt to explore other local stores or the internet for bike needs.