Originally Posted by cavernmech
So Mindy took the I-mac back to the store and got a condescending "well it is used now" comment when she asked to return it. They will not replace it. They will do their "tests" and try to figure out the problem but other than that if we want them to take it back we have to pay 20% restock fee. I am officially PISSED!!
Ready to go all Bruce Banner on their asses!
Call 1800 My Apple and get an RMA number from them. If you walk into a store with apple already approving a return, you'll do better.
That said, ultimately, they'll likely try to fix it. And although it sucks, it's reasonable for them to do that.