Originally Posted by TRaffic Jammer
guys I don't think this is reasonable at all..... if it's a ram issue they should have looked at it immediately!!!
This couple hasn't enjoyed their purchase. The box doesn't work, it's not we've been using it for a few weeks .... it flat out never has worked like it should. New box time...you figure this one out.
I agree that this is the best solution, but the problem is that it's not DOA [which according to Apple basically means that it doesn't turn on]. As such Apple won't give Carbon a new computer to replace the one they would give Keith, which would mean they would be stuck with a 'used' machine that they fixed. As such, since the warranty is merely that they will fix any problems, that's all they are likely to do.
It's not to say that we all wouldn't like Keith to have a new iMac; merely that I can understand why it might not happen.