there's a difference between being busy and having more important things to worry about (such as business concerns for a small company or shop). i've been into multiple shops that i WAS going to give business to, but after asking a few questions about repairs, left and gave them no business because of ****ty attitudes. guess what? if i come in and ask you some questions about something, simply trying to increase my own knowledge on the subject, and you are nice about it, chances are you will have my business for as long as i'm in the area. when i get an attitude about it, i never go back, and i tell all my friends not to go there. regardless of quality of work. i went to one bike shop in philly for about 6 years. at one point, one of the mechanics (who was actually in a band that my band has played with multiple times) gave me an attitude, put a part on my bike that i didn't ask for and that he didn't ask me about, and i've never gone back. none of my friends have either.

i went to another shop in another part of the city, had a nice, reasonable conversation with a person who was incredibly backed up and had a full shop, and i've never gone anywhere else since then.

being a dick gets you nowhere in life unless you're a ****ing lawyer. i'm just trying to ride my bike. save the bull**** for someone else.