I recently found two cracks spreading from the eylets of my DT Swiss RR1.1 rims (32 hole). The rims are the single eyelet version. I have been riding them for training for about a year after buying them used off ebay. I was aware of the problems the single eyelet versions had but, with 340 hubs and sapim spokes the price was really too good to pass up. I hesitated to call Swiss as I felt they'd laugh me off the phone, however, once I got the nerve to call I had a new hoop (double eyelet) shipped to me once they recieved the cracked one.

Now I don't work for DT Swiss. Quite the contrary. I work for an airline which fails to see the value of customer service. So, when they offered to send another rim no questions asked, I couldn't believe it! Maybe, being a product of my work/life, I've become so jaded that I found this gesture amazing.

Just wanted to put in a good word for the customer service over at DT. Thanks again!