Thank you for bringing to our attention, your recent concerns about the operator that you have observed driving unsafely. Our goal is to provide each passenger a safe trip. We strive to operate our vehicles in a manner that will avoid accidents with other vehicles, cyclists and pedestrians.
Our staff investigated your concerns. Due to the outcome of our investigation, this operator has been counseled. Additionally, we are placing undercover officers on this bus to monitor the performance of this operator. We will be paying particular attention to whether the operator is operating his vehicle safely and employing the customer service skills, he has been trained to use.
I sincerely apologize for any inconvenience this incident has caused you. We are working diligently to provide "world class" transit service. We are committed to doing everything within our power to provide Central Ohio residents and visitors a safe, reliable, and courteous transit experience.
I hope your recent experience will not deter you from choosing us in the future to meet your transportation needs.

Sincerely,
[name omitted]
Customer Care Specialist