Originally Posted by Daily Commute
Here is the response I got from the complaint. Given that this was one incident, it seems fair to me.
Thank you for bringing to our attention, your recent concerns about the operator that you have observed driving unsafely. Our goal is to provide each passenger a safe trip. We strive to operate our vehicles in a manner that will avoid accidents with other vehicles, cyclists and pedestrians.
Our staff investigated your concerns. Due to the outcome of our investigation, this operator has been counseled. Additionally, we are placing undercover officers on this bus to monitor the performance of this operator. We will be paying particular attention to whether the operator is operating his vehicle safely and employing the customer service skills, he has been trained to use.
It's amazing how many people have had bad experiences with the bus. It not just one place but ALL over the world!
In New York City, the bus drivers are under pressure to cover a certain distance with a period of time. As a result, they drive like crazies all over town. In fact, a passenger can complain if the driver is too slow and get him moved to another line!
If you ever get on a bus, you'll quickly discover why these men and women have so much road rage.