Originally Posted by indygreg

They do not have a phone number. Everyone just friggen accept that. Nor does Amazon. Welcome to modern internet sales.
Is that ideal in cases like this? No.
Is it acceptable based on their pricing and business model? Yes it is. I was fine with this when I made I bought from them. I had a CC question and it took part of a business day to answer. Such is life. I have a bike that I love at $1500 that could not have been touched by my LBS'.
Like I always say - a LBS is a great way to go. It is a better way if you need everything answered now and want a high comfort level. They would have someone to help you with a CC in a second.

Just pros and cons.

Did you call your bank to see why it was declined? In the end, the bank makes that call. It could be that something was wrong (zip code) or the amount was such that it caused an issue. Costco could not take my debit card for my kids playset . . . turns out my debit card has a PIN based limit of $1200. Was this costco's fault? No. Could they even explain it to me? No. My bank could as soon as I asked.