Originally Posted by
Feldman
Though ten years on, Shimano is still honoring this recall--they really, really want those cranks off the road. It may be fear of liability, but to this bike business lifer it's an example of a company that really does give several dozen damns about its customers.
I'll second this. Shimano Canada is located in my hometown of Peterborough, ON, and by all accounts, you can just take your broken/defective parts right to them for rectification on the spot. Pretty cool, if you ask me.