mantis

All I did was go to the web site to get the contact number of their HQ in Washington, and I asked for the customer service dept., and told them the story. It might have helped that I did not have a LBS to go to with this issue because I built up the bike myself, buying the Look 585 frame and K-Force cranks from a supplier in CA (I am in VA).

Actually, when I made the initial call to FSA, I was only asking for a new retaining bolt and and a new self-extracting collar, since I trashed the collar trying to tighten the crank. I didn't realize at the time I had a bigger problem. The FSA rep. asked me a lot of questions about what exactly had happened and he impressed upon me that the problem was not in the bolt/collar, but in the splines, and that I should send the assy. in to FSA for them to look at it. I didn't want to do to do that, of course, as it meant my bike would be down a couple of weeks, but I am glad now that I did send it in, as I have a whole new crank set-up that is as solid as a rock as far as I can tell.

Mantis