has anyone had issues ordering? here is my tale..

a. ordered something
b. 2 weeks later, i checked the "my order status" page.. and it says "order cancelled out of stock" (i was never informed about this, had to find out myself)
c. emailed kai and said "i'll wait two weeks, please replace order"
d. that was almost 2 months ago - ive since emailed him 7-10 times over the months saying "whats up with my order?, etc". response from him = ZERO (i've already been charged)

any similar experiences? or is this just random?