If 2mm off is "within tolerances" for chainline (p.s. who decides the tolerances?), I shudder to think what other unspecified f---ness lurks within your other products.

I don't hate Surly, I have some of the stuff you guys make that I think is well-made, and I'm not shy about slagging the stuff I think is bad or overpriced. However, in the past couple of days we've learned that as a company you guys think that 631 isn't better than 4130 and that crappy chainline is no biggie. These discussions started out of the idea that maybe for the premium you guys charge over other brands that are just maxway frames (+ generic parts, in the case of completes), people ought to expect a little more. From this, it sounds like we should expect less.