I had the same problem. I probably would have bought a different bike if the other shop had let me test ride. I bought from a shop that let me ride for over an hour through a nice park with nothing left behind but my car parked outside. This was in another city. The local bike shop lost the sell because they would only let me ride in their parking lot, and would not let me take a long ride even after offering to leave my drivers license or a credit card (in case I crashed it). Their loss.