Originally Posted by brianb

I did sign for it from the UPS driver, but the damage was not apparent until I actually opened the box. At that point, I chuckled and told myself "Glad I used my Mastercard!". I immediately took pics, before unpacking, and sent an email to bikesdirect. I am going to stay laid back and await a reply. If not to my satisfaction (replacement bike), trust me, the charge will be disputed with my bank. I realize this is probably the fault of UPS, but that's not my problem - I'm not the one making a profit.

All judgement reserved until bikesdirect responds. I'm thinking an upgrade is fair for my trouble and patience. I will keep everyone up to date.