Originally Posted by
brianb
Maybe its not, but thats the way MY business operates ( a fine restaraunt ).
If a customer complains about my filet mignon, I don't blame the cattle farmer, the cow, or GOD himself, I comp the meal and give free drinks and dessert. This is why my restaraunt is successful, we take care of our customers. Fairness means everyone is happy. I'm not asking for anything outrageous, just a resolution. I will post once bikesdirect replies to my email.
Brain
I understand
however, can I point out the following?
I have had several restaraunts.
My food cost has always run 33 to 35 percent; so a gross margin of 65%
Bicycles have a margin in stores of 40% average; online the margin averages 20%, and pro bikes are lower than that. Some pro bikes we sell are a 10% margin.
We will of course handle this goof up by UPS in a professional manner. We never have any problem created by UPS be handled by the customer.
mike