Mike and I were apparently posting at the same time. While I was typing, I received a prompt reply from Mike offering a replacement bike. It is obviously not bikedirect's fault, and I am so far very appreciative of their willingness to rectify the situation. I will keep everyone up to date on the progress of my situation.
Mike, I understand your business model and I am in no position to dispute profit margins. In the end, everyone's profit depends on reputation and customer service. To all those tuned in to this thread, I apologize, I was not expecting such a prompt response from bikesdirect. It seems as though everything will be resolved. My next post in this thread will describe the resolution and final results.
Last edited by brianb; 10-11-07 at 04:08 PM.