Looks like you're being taken care of. I've received damaged goods from other on-line retailers in the past, and it's been remedied, but I wouldn't expect or ask for any concessions other than the retailer handle the UPS reimbursement. In that regard, they are already doing more than they have to. As you know, you get what you pay for. When you buy on-line to save money, once in a while things will go wrong. It's a risk that's often offset by the savings you receive.