Ah, Chop - so very sorry if my wording offended. All I meant was that the original question referenced in the title of the thread was answered. The email I received meant was from Diana at Strida US, not UK - and according to Strida.us, she's their supposed expert on the bike.
BUT - if you have a gripe with Strida UK - I sure wouldn't try to stop you from venting. Nor would I be upset about posts you had any other subject. But wouldn't it be easier for the rest of us to following any of those subjects in their own threads with an appropriate title, instead of crying (edit by Mod) under a thread with a completely unrelated title?