Thanks for the props Jerry!
Honestly, the best way to deal with your order with us is to talk to us. Talking to a forum thread doesn't get your problem solved. We are here to help, and more importantly, make satisfied customers!
Email us anytime! sales at bellsbikeshop dot com. Chances are we will get back to you within 4 hours or less (unless its overnight or the weekend).
Our man from the "the big rotten apple" failed to say a few things: these 36h wheels were built with double-butted spokes (we don't even stock straight gauge spokes in that length), that these were were a second set that was sent before we even had a chance to resolve what happened to the first set because we were so intent on getting him riding (and in our haste, didn't get to check the spoke count which at 36h costs us more!), and that we did respond to him. (Even on this message board!)
Let us build your wheels! We do custom orders because we can! All of our wheels are hand-built!
Bell's Bike Shop!