Actually I had good experience with Rock Shox.
While x/c racing, going down hill and thru a turn a realized there was a 6 to 8 inch diameter log sticking out of a bush a couple of feet above the ground. Slamming into it without a chance of reaching for my brakes, like that would have done any good anyway, I slammed into it blowing out the shocks and tweaking the frame. Rock Shox replaced the front end without question. So I think they have pretty good customer service.