Originally Posted by
Bill Kapaun
Yes! You should take 2nd hand info, from someone who isn't knowledgeable about the subject and proceed! Think of the "educational value"!
You might want to make sure the "offended customer" can keep their story straight twice in a row though.
Often, an ignorant customer can make innocuous statements like "what will it cost to make it as good as NEW", when they really mean "serviceable". That can be a huge difference in price. The "devil" is in the details!
That's why I already said we didn't know exactly what he was told. However, he was adamant about the fact that he was told his entire crankset was "warped" and would have to be replaced. And we determined it wasn't even slightly warped, in fact it was in great shape. Also, I stated I didn't want to run a true "sting", just a test run to see how they treat unknowing customers. Though I doubt it will come to that. It would be fun to make them squirm though.