bike works is not perfect but it's my favorite in the city. They always answer my questions patiently. Sometimes they are out of stock on basic stuff for a couple weeks, but they have the best used parts selection. They definitely have a distinct mood or attitude in there. I've spent a lot of money with them and been in a bunch, but they don't act particularly like they know me. On the other hand, I like how chill they are. When they try to talk you into something, which is rarely, it's likely to be something cheaper.