Yeah; his attempt to reassure me about the saddle mounting really took me aback.

The 56 was originally handed to me by another sales worker who must've just misjudged my height when he eyeballed me (it probably didn't help that he was several inches shorter ). On another visit prior to the fitting, one of the other workers (who was close to my height) heard what I had and said, "Wait a minute -- he's got a what? Who sold him that? He should be on at least a 58, maybe a 60."

I think they're still working on establishing themselves, having opened in 2000. They'll get their talent sorted out, I'm sure. The owner/head manager/whoever-he-is let me exchange the bikes with no problems, too.