My guess is don't count on it - despite the grumbling about shipping time buyers still buy from him, so he's doing something right in the customer's eyes. And until sales fall off, he's got no reason to change.
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Syke
“No one in this world, so far as I know — and I have searched the records for years, and employed agents to help me — has ever lost money by underestimating the intelligence of the great masses of the plain people. Nor has anyone ever lost public office thereby.”
H.L. Mencken, (1926)