Have been a long time Performance customer, I put an order in on 8/17/04 for a bunch of tubes and stuff, today which is now 8/24, one full week later, it hasn't even been shipped yet. I have never seen any company, bike or otherwise, have so much difficulty putting crap in a box and shipping it out. I bet my visa has been charged already...(I should go check that) but this is ridiculous. Since when did Performance become so crappy. I have emailed customer service and they have sent me 2 emails, saying that it is NORMAL for 7-15 business days to ship. Since when? I used to get them shipped the next day, are they hurting so bad financially that they're laying off pickers? Did their purchase of Nashbar and Supergo and whoever else screw up their workforce?

Anybody else notice this? Then the person offered me two day service for $3 more. Yeah right, I'm going to pay more money for service I should have gotten in the first place... What good is 2 day service if it takes like 15 days to ship...Great, I'll get it in 17 days rather than 18...

jay