I called Performance earlier this month when I had a similar problem with my order. I ordered in stock items and it took 10 days to pick from the shelves. The good news is that they sent an e-mail saying it would take 7-10 days for delivery (I ordered a bike stand among other things) and it only took two days.

Well, to your issue, the customer service rep told me that Performance seriously underestimated demand for their products this summer and have been understaffed. I didn't push the customer service rep about how difficult it would be to hire a bunch of temp/summer/college students to work in the warehouse because she doesn't make decisions. It's not her fault my order took forever to get picked and she probably gets yelled at by enough people already.

Give 'em a call and send a e-mail. Maybe you'll get your order moved to the front of the line. I'm speculating here, but my guess is that they're giving priority to overnight mail orders.