Originally Posted by
kytyree
At least the cups aren't that expensive, still don't blame you for being aggravated. So the "notches" on the cups themselves stripped out?
If I can think of a way to do that...
If they torqued the cups down hard then they did jam you pretty good and it makes it very clear to only hand tighten them and emphasizes not overtightening.
To be exactly clear, Campy UT instructions say to hand tighten the cups only if you are using loctite 222. If you are not, the cups need to be torqued to 35nm. The notches hold up just fine. If you don't use the loctite and are afraid of scratching the cups with the tool, use a sandwich bag over nothces, slide the wrench on and tighten.
It sounds to me like the guys who installed this UT crankset did not even bother to read the isntructions when it came to torquing and you should be bringing it to their attention.