I ask them about ordering clothing items to see the fit (jackets). I was told that I would have to pay for it and if it didn't fit, tough or I would have to pay the shipping BACK to the manufacturer for a different size. If the manufacturer didn't make a size that fit, I was SOL and should keep the tags on it and sell it on ebay.
Why don't you call Performance Bike to see if they have a better deal. Truth is that bike shops sell what they believe will sell. Some shops have enough visits where they can afford to stock a lot of clothing. Others do not. I suggest you order your clothes large as cycling clothes tend to run small.
Next, I currently have a set of tires on my bike that was recommended to me by the owner. They are Specialized Pros. Well I have been unimpressed with their performance to the point that I don't know I would use them again. I called him and asked for another recommendation. He told me he doesn't want to give me one as the last time it didn't work out (for me). I told him there was more than one way to skin a cat. He told me my opinion of the tires was just that, my opinion, and he sells a number of them with no complaints so I must be wrong.
What is your complaint? He sees that he has a demanding customer and he's backing off to avoid getting any more involved with you.
I don't know if I was spoiled because the last shop I dealt with were so great, they are the standard by which CS is judged, of if my expectations are too high.
Not all shops can be the same.
As much as I hate to do it, I may have to become my own mechanic and mail order for everything.
Excellent idea. The bike shops will never run out of junkers from Wal-Mart to fix. He won't miss you.
I really don't think this guy is going to get any of my business again.
I think he'll be quite pleased with that prospect.
Rant off.[/QUOTE]