OK OP, let me get this straight. You want the shop to order you a jacket based on what you read in a magazine, catalog, or on the internet. Now its something the shop dosent normaly order and your not sure of your size but you think that the shop should pay the postage and the cost of the jacket that may or not fit you. Did you offer to pay for the jacket in advance? No?
Do you think that the vedor is just going to send the jacket to the shop with out the shop paying for it? I think the owner of your LBS is entirely within his rights. Why should he get stuck with something in his shop that you wanted (or thought you wanted) but after it came iin you decided you dint wnat or that it didnt fit?

With this attitude i dont think I would recomend a tire to you either. Did you bother to tell him why you were less then impressed with them? Were you getting dropped on rides because you thought the tire wasnt right? Sorry to tell you thats the engine not the tire. Were they prone to flats? Maybe you were using them purpous for other then the purpous that they were deisigned for/ As in you were trying to use a race type tire on roads that were better designed for the use of an all purpous tire. For example around here. N.E. Ohio when winter hits everyone of us pulls our nice little racing slicks off nad replace them with things lie conti gatorskins or the likes. Most pf us evan run cross bike with cross tires on the roads from November till March.

I gusess now is the point to add that I recently ordered a jacket from my local shop. He did not ask for payment up front nor would he take payment before it came in. BUT he know evan thouhg we went with the best guess on size( i tried his on it was to small so we went from there). Were not talking a cheap jacket either were talking about something that was evan custom printed(Our team does not normalyy have a wither jacket done witht the team design but I wanted one for racing cross in.)
But He knows that evan if for some reason it dose not fit I will pay for it and resell it at my loss or gain.And yes If there was a shipping charge on the bill I will pick that up as well. Because that is the way it should be done. You wnated some special so you sould be willing to pAY FOR IT.