First Milice I want to thank you for posting and giving me your opinion. However, I've got to point out that you are making WAY too many assumptions. Let's look at a couple and see if what I have said gives you a different perspective.
Originally Posted by
Milice
OK OP, let me get this straight. You want the shop to order you a jacket based on what you read in a magazine, catalog, or on the internet. Now its something the shop dosent normaly order Wrong here. It is an item the store normally carries, just not in "my size. and your not sure of your size but you think that the shop should pay the postage and the cost of the jacket that may or not fit you. Did you offer to pay for the jacket in advance? No? You may not have seen or read my above post where I stated I would pay for the jacket in advance.
Do you think that the vedor is just going to send the jacket to the shop with out the shop paying for it? I think the owner of your LBS is entirely within his rights. Why should he get stuck with something in his shop that you wanted (or thought you wanted) but after it came iin you decided you dint wnat or that it didnt fit?See above: Jacket = already paid for
With this attitude i dont think I would recomend a tire to you either. You and I didn't speak, nor do you know the entire story so making a judgment on my "attitude" is a little premature here. The conversation was very amiable from the standpoint of both parties Did you bother to tell him why you were less then impressed with them? Yes, in specific detail why I was not happy. Were you getting dropped on rides because you thought the tire wasnt right? Sorry to tell you thats the engine not the tire.This last statement borders on the ridiculous. First, I mentioned nothing about being on a group, ride, or race where the tires "performance" lent itself as an excuse for my shortcomings. Please elaborate where you got that impression. Were they prone to flats?Yes, along with rapid wear. Maybe you were using them purpous for other then the purpous that they were deisigned for/ As in you were trying to use a race type tire on roads that were better designed for the use of an all purpous tire.No, I bought training tires to put a lot of miles on ridden on roads that may not be stellar. That was the criteria I spoke with him about before the initial purchase. For example around here. N.E. Ohio when winter hits everyone of us pulls our nice little racing slicks off nad replace them with things lie conti gatorskins or the likes. Most pf us evan run cross bike with cross tires on the roads from November till March.
I gusess now is the point to add that I recently ordered a jacket from my local shop. He did not ask for payment up front nor would he take payment before it came in. BUT he know evan thouhg we went with the best guess on size( i tried his on it was to small so we went from there). Were not talking a cheap jacket either were talking about something that was evan custom printed(Our team does not normalyy have a wither jacket done witht the team design but I wanted one for racing cross in.)
But He knows that evan if for some reason it dose not fit I will pay for it and resell it at my loss or gain.And yes If there was a shipping charge on the bill I will pick that up as well. Because that is the way it should be done. You wnated some special so you sould be willing to pAY FOR IT. As I said earlier, I was willing to pay for it up front. Now as I mentioned in a previous post I don't expect any vendor to stock every item made. But I don't think ordering an one additional product in a line he regularly carries and sells is out of the question, especially given the fact that there is a 100% possibility of a sale as long as the criteria of fit is met. Clothing is seasonal but I don't think necessarily goes out of style. I believe it would not be a big gamble for the storekeep.
On a final note, it is not my intention to abscond any responsibility as a consumer; I am willing to do my part. I do firmly believe however that customer service is what differentiates competition. Maybe I'm old fashioned, maybe I'm unrealistic. It's my money though and I'll spend it where I feel my business is earned.
Thanks everyone for your input.