Originally Posted by
bikesdirect_com
However, please read [1]the question I was ask; [2]my answer; [3]Motobecane warranty; and [4]the Trek warranty.
[1]The question was "Does your warranty compare to Trek?"
[2]Your answer was "YES"
[3]Here is the Motobecane Warranty in it's entirety:
warrantybig.gif
It states that even if there's a defect in a carbon frame, the
customer still
pays.
It states that it does
not cover carbon parts.
[4]
The Trek warranty is "LIFETIME" on the frame (except for one). Whatever material. And they have an extensive dealer network with which to administer it. And if you ride lots and lots, you can bolster the warranty with
this product.
If there's a defect in any material frame, the customer pays
nothing.
It covers carbon parts.
Originally Posted by
bikesdirect_com
I think that my answer was exactly correct.
With regard to the obvious differences in warranties, how is "YES" exactly correct?
Originally Posted by
bikesdirect_com
And I think you covering labor of Trek claims is great; I have done that on all warranty claims since 1977.
So anytime someone has a warranty, you have covered their out-of-pocket labor expenses created by having to deal with a non-local entity? That's not what your warranty says it will do. If you are handing out refunds anytime someone incurs a LBS labor charge that involves warranty work, I'd certainly brag about it in the warranty.
Originally Posted by
bikesdirect_com
However, that is beyond what the Trek warranty calls for now; or when I was selling them.
???
Originally Posted by
bikesdirect_com
Of course, as a bike dealer, you know as I do - the number of defects in ANY high grade bike brand is close to zero. Trek, Motobecane, Giant, Specialized, Fuji, Felt, Jamis, Windsor, and so on - defects are rare beyound beleif. One of the really nice things about the bike biz: [and one of the things we can all say thank you to Shimano & Suntour for. Just like with cars - the japanesse raised the bar on QC for everyone.
I agree completely. But that is not the issue at hand.