Originally Posted by
BikeWise1
[1]The question was "Does your warranty compare to Trek?"
[2]Your answer was "YES"
[3]Here is the Motobecane Warranty in it's entirety:
Attachment 63378
It states that even if there's a defect in a carbon frame, the
customer still
pays.
It states that it does
not cover carbon parts.
[4]
The Trek warranty is "LIFETIME" on the frame (except for one). Whatever material. And they have an extensive dealer network with which to administer it. And if you ride lots and lots, you can bolster the warranty with
this product.
If there's a defect in any material frame, the customer pays
nothing.
It covers carbon parts.
With regard to the obvious differences in warranties, how is "YES" exactly correct?
So anytime someone has a warranty, you have covered their out-of-pocket labor expenses created by having to deal with a non-local entity? That's not what your warranty says it will do. If you are handing out refunds anytime someone incurs a LBS labor charge that involves warranty work, I'd certainly brag about it in the warranty.
???
I agree completely. But that is not the issue at hand.
the question was 'does it compare?'
the answer is yes
and I would say it some ways its better and some ways not
but the answer of yes is completely correct - it compares; just about any warranty does
reader needs to compare details
maybe you are thinking it is a different question
I never said I cover out of pocket expenses on non-local repairs
where do you come up with this stuff?
we do LABOR for free on warranties - always have
even if it is a a bike we sold 20 years ago; from say Trek or Panasonic or Univega
if there is a defect - we do the LABOR for free
Trek warranty [like most others] clearly says LABOR is not covered
but we do it - as I understood that you said you did too
Now, the question of Carbon
read the all the warranties you like; Trek would be a nice place to start
CF gets special consideration; why? I think you know why.
Claims on CF far exceed metal -- most are due to impacts; but as the Trewk warranty points out; who knows what caused a cracked CF item - not easy to tell like with metal.
Claims of defects on Trek CF frames far exceed claims on AL or Steel - check with your rep or the corp office - percentage of claims on CF is off the charts compared with metal.
By the way, I am not saying number of actual defects; I am saying claims.
Let's say a JRL actually had a front impact. On a metal frame you can see the well-known bend in DT right behind HT AND you know what happened. On CF you might find a crack; but why? OMG - is that a defect? read the Trek warranty closely to get an idea to the answer.
luckily -- our defects and other high-end bike companies [besides one that I will not mention] are so low that it is easy to cover the cost. That is part of why Motobecane covers ALL components for life instead of 1 or 3 or 5 years.