That was a pretty quick response from a guy who says his business is growing faster than he can keep up with it.
Originally Posted by
bikesdirect_com
the question was 'does it compare?'
the answer is yes
and I would say it some ways its better and some ways not
but the answer of yes is completely correct - it compares; just about any warranty does
reader needs to compare details
maybe you are thinking it is a different question
In that case, by your logic, my 20 year old car compares to the Ferrari Enzo.
Originally Posted by
bikesdirect_com
I never said I cover out of pocket expenses on non-local repairs
How about here?
Originally Posted by
bikesdirect_com
And I think you covering labor of Trek claims is great; I have done that on all warranty claims since 1977.
Originally Posted by
bikesdirect_com
where do you come up with this stuff?
You said it, not me.
Originally Posted by
bikesdirect_com
we do LABOR for free on warranties - always have
even if it is a a bike we sold 20 years ago; from say Trek or Panasonic or Univega
if there is a defect - we do the LABOR for free
We? Who
is we? Bikesdirect? Bikesdirect sold Trek 20 years ago?
I'm sure you do the labor of repairing the frame for free. But what about the charges incurred by your customer at the LBS for disassembly, reassembly, and shipping? We cover it, and then you stated in response:
"
I have done that on all warranty claims since 1977".
But you also said: "
I never said I cover out of pocket expenses on non-local repairs".
Do you or do you not reimburse your customers for the cost they incur in the disassembly, reassembly and boxing of their Motobecane warranty frame at their LBS?
Originally Posted by
bikesdirect_com
Now, the question of Carbon
<snip>
Blah, blah......
Trek covers it.
Especially frames.
You don't. You make customers cover
your warranty costs. Even if it was defective to begin with!
Compare
that.
Originally Posted by
bikesdirect_com
That is part of why Motobecane covers ALL components for life instead of 1 or 3 or 5 years.
Except carbon, right?
As the CEO of a huge(by your own definition) bicycle company, have you ever considered how much it costs you in lost R&D time and possible sales revenues to answer all these posts?
