He built my rear wheel 4 years ago and it's still going strong. I even made last minute changes (I heard about velocity releasing a non-machined deep-v the morning that he was supposed to build it the wheel) and he reordered and rescheduled no problem.
I feel bad that I don't know his wife's name. She answered more of my e-mails than Gene did.
I know a few people who have custom frames from him that are really awesome. Not many places you can get a custom build for under $1200 anymore.