Originally Posted by
Mr. Smith
My experience with the shop (which I never supported until looking for a folding bike) and the product were enough to cause me to no longer want to do business with either. That is what is relevant to the post. I bet that gentleman won't be buying another Dahon or one for his wife, kids, parents, etc. or recommending them to any friends. That's 5 to 10 potential customers lost per incident. This man's and my own complaints are not the first I've seen. That could speak trouble for Dahon. In business reputation is everything.
Thanks for clarifying your reply. Fair enough.
Originally Posted by
Mr. Smith
Luckily for them, you are obviously a satisfied consumer, and I will keep that in mind if evaluating these products again.
I'm still evaluating the Jack. There are things about Dahon I'm not pleased about especially regarding their smaller wheeled folders; there are even some things about the Jack I'm not too pleased about, but for me, these issues are minor in comparison to what you mentioned above.
If a bike has a problem or a significant issue, I think you do everyone a service to let them know about it regardless of whether they're "satisfied customers" or not. In fact, I think that was the overarching intent of this thread. I look forward to your further insights and contributions.