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Old 01-29-08 | 03:38 PM
  #10  
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cyclotoine
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Joined: Jul 2004
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From: Yukon, Canada
Originally Posted by Picchio Special
I've been dinged on feedback for my seller fees, and I charge my cost, refund any excess, and don't charge for "handling" or materials. I decided I need to offer more shipping options, including some cheaper ones, but that's a hassle in itself, and can result in exposing items to problems en route. Not long ago, I shipped a wheelset, carefully packed in a wheelbox, via Parcel Post at the buyer's request. All the documentation was correct. A month later, the box arrived with one wheel missing and apparently no sign of damage or pilfering - though you can be darn sure it was messed with. If I recall correctly, I wound up refunding the full amount. Buyers can't always see things from the seller's perspective if they don't sell themselves, though I perfectly well understand the problem of seller's using shipping as a profit center. But there's a simple solution - get the shipping cost before bidding and don't bid if it's too high. The problem takes care of itself that way. Buyers sometimes treat eBay transactions like they're buying from a retailer instead of someone with a wife, a job, and a 3-year-old.
Here ends the sermon.
amen.

Originally Posted by SweetLou
I hope the feedback system change will work. I have not left feedback in fear of a retaliation. I have also read some ads that said they will give feedback after the buyer leaves feedback.
This is reasonable, I subscribe to this practice. You need confirmation that the buyer is pleased. If they pay up and you send them their item and happily leave feedback, they could get it and be upset with it and then they have you at sword point because you already left your feedback so they have nothing to fear in leaving negative feedback for you. If the buyer leaves positive feedback you know they are happy, you sold your item and got your money, what more do you want, then you can leave positive feedback.
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