Originally Posted by nickosaurus

Some people don't like talking on the phone, some people don't want to call long distance for a simple question. Emails are easier to send, easier to return than calls. I just straight up hate talking on the phone. If theyre not gonna answer emails they shouldn't allow that as a customer service option because ignoring your customers is bad for business (they lost me). I don't care how nice the guy is when you call him. Being polite is and should be expected when you're calling a company inquiring about their products so I don't get why everyone freaks out over how cool he is when he does so. He doesn't answer emails, at least not adequately, and that's crappy customer service.