Originally Posted by bac

I've had mixed results with Performance. I just had a bad experience, though. I ordered a part that was in stock. I specified overnight delivery as I needed it ASAP. I put the order in on Tuesday afternoon. The bottom line is that I didn't receive the item until late Friday afternoon - @ least 1 day late. This is after calling them on Wednesday morning after not receiving a confirmation e-mail. The lady @ the other end of the line said, "Our shipping department is very backed-up, so your order may not be shipped on time." Well, that would have been good information to have BEFORE I ordered an item I needed on-time! She could give me no information on my order- just a general thought on how slow they were shipping orders in general. WTF?

Anywho, the REAL KICKER is that I looked @ the invoice, and Performance DOWNGRADED the shipping to 2-day! I checked my print-out from the web, and I did, indeed choose overnight delivery. Performance has good pricing, but if you need an item delivered on-time, you should probably look elsewhere.

I may very well be done with Performance after this latest episode.